Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected by TradeProList through our website, project-submission forms, contractor applications, contractor portal, customer-support channels, emails, text messages, phone communications, and other services that link to this policy.

TradeProList operates a platform intended to help homeowners and other customers connect with independent contractors. TradeProList is not the contractor performing the requested work.

This policy does not govern the independent privacy practices of contractors, payment processors, social networks, external websites, or other third parties that operate separately from TradeProList.

2. Information We Collect

The information we collect depends on how you interact with TradeProList.

Information provided by homeowners and customers

• Name, email address, phone number, and mailing or service address.
• ZIP code, city, county, and general project location.
• Project category, requested services, timing, budget, and project description.
• Photos, videos, documents, measurements, and other project-related materials.
• Property-related information that you choose to provide.
• Communications with TradeProList or a matched contractor.
• Feedback, reviews, survey responses, and support requests.

Information provided by contractors

• Owner, representative, and employee contact information.
• Business name, business address, website, phone number, and service areas.
• Trade categories, specialties, project preferences, availability, and capacity.
• License numbers, insurance information, certifications, and business records.
• Application answers, account credentials, and portal activity.
• Project acceptance, decline, contact, and performance information.
• Payment, billing, tax, or transaction information when applicable.

Information collected automatically

• Internet Protocol address and approximate location.
• Browser type, device type, operating system, and language settings.
• Pages viewed, links clicked, referral source, and session activity.
• Date, time, duration, and frequency of website visits.
• Cookie identifiers and similar technical information.
• Security, login, authentication, and error-log information.

3. Sources of Information

We may collect information from:

• You directly.
• Your authorized representatives.
• Contractors and businesses using the platform.
• Public licensing, registration, and business databases.
• Insurance, credentialing, identity-verification, or background-screening providers.
• Website analytics, advertising, hosting, security, and technology providers.
• Referral partners and other users who refer a project or business.
• Publicly available sources and business websites.

4. How We Use Information

TradeProList may use personal information to:

• Receive, review, organize, and process project requests.
• Identify potential contractor matches based on trade, location, availability, qualifications, and project fit.
• Share relevant project information with a contractor being considered for or assigned to the request.
• Process contractor applications and manage contractor accounts.
• Verify business, licensing, insurance, and qualification information.
• Provide project-status, account, security, and service communications.
• Respond to questions, complaints, and support requests.
• Operate, maintain, secure, and improve the platform.
• Detect fraud, spam, misuse, account compromise, and prohibited activity.
• Analyze website performance, user behavior, and service demand.
• Develop new services, locations, categories, and matching features.
• Send marketing communications where permitted by law.
• Enforce our agreements, policies, and legal rights.
• Comply with applicable law, court orders, and lawful government requests.

5. How We Share Information

We may disclose information in the following circumstances:

With independent contractors

We may provide a potential or selected contractor with information reasonably necessary to evaluate or respond to a project, including contact information, location, project details, timing, budget, descriptions, and submitted media.

With service providers

We may use third parties to provide website hosting, database management, communications, email delivery, texting, analytics, customer support, fraud prevention, credential verification, payment processing, advertising, and other business services.

For legal and safety purposes

We may disclose information when we reasonably believe it is necessary to comply with law, respond to legal process, investigate fraud, protect safety, enforce agreements, or protect the rights and property of TradeProList, users, contractors, or others.

During a business transaction

Information may be transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

With your direction or consent

We may share information when you direct us to do so, request a connection, authorize a disclosure, or otherwise provide consent.

6. Contractor Matching and Direct Contact

When you submit a project, you authorize TradeProList to use the information provided to review the request and identify a potential contractor match.

After project information is shared with an independent contractor, that contractor may contact you directly by telephone, email, text message, or another method you provided. The contractor may maintain its own records of those communications and will be responsible for its own privacy practices.

TradeProList may record project milestones such as submission, review, matching, contractor acceptance, contact, cancellation, expiration, or closure.

Submitting a request does not guarantee that a contractor will be available or that a match will be made.

7. Cookies, Analytics, and Similar Technologies

TradeProList and its technology providers may use cookies, pixels, tags, local storage, session tools, and similar technologies to:

• Keep the website and contractor portal functioning.
• Remember settings and form progress.
• Authenticate users and protect accounts.
• Measure traffic, page performance, and conversion activity.
• Diagnose technical problems and prevent misuse.
• Understand how visitors find and use TradeProList.
• Support advertising or remarketing where implemented and permitted.

You may be able to restrict cookies through your browser or device settings. Blocking essential cookies may affect website or portal functionality.

8. Email, Telephone, and Text Communications

We may use the contact information you provide to send transactional or service-related messages concerning:

• Project submission and project status.
• Contractor matching and contractor contact.
• Account registration, login, and password resets.
• Application review and credential requests.
• Customer support and security notices.
• Changes to services, policies, or account terms.

Where permitted, we may also send promotional or informational messages. You may unsubscribe from marketing emails through the link provided in the message. Transactional and account-related communications may continue even after you opt out of marketing.

Consent to receive marketing communications is not a condition of purchasing contractor services.

9. Data Retention

We retain information for as long as reasonably necessary to operate the platform, provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and protect legitimate business interests.

Retention periods may vary based on the type of information, the nature of the relationship, account activity, legal requirements, and the purpose for which the information was collected.

When information is no longer reasonably needed, we may delete, deidentify, anonymize, or securely retain it as required or permitted by law.

10. Data Security

TradeProList uses administrative, technical, and physical safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Safeguards may include access controls, password protection, secure hosting, software updates, authentication tools, encrypted transmission, logging, backups, and service-provider controls.

No website, database, email system, or internet transmission can be guaranteed to be completely secure. Users are responsible for safeguarding their account credentials and notifying TradeProList of suspected unauthorized account access.

11. Privacy Choices and Rights

Depending on where you live and whether a particular privacy law applies to TradeProList, you may have the right to request certain actions concerning your personal information.

Submitting a privacy request

To submit a request, contact us using the information listed in the Contact Us section and state that your message concerns a privacy request.

We may need to verify your identity before completing a request. We may also deny or limit a request when permitted by law, including when we cannot verify the requester, must retain information for legal purposes, or need the information to detect fraud, complete a transaction, or protect legal rights.

An authorized agent may submit a request where permitted, but we may require evidence of the agent's authority and direct verification from the consumer.

12. Children's Privacy

TradeProList is intended for adults and businesses. Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information to TradeProList without appropriate authorization, please contact us so we can review and address the matter.

13. Third-Party Websites and Services

TradeProList may contain links to contractor websites, payment services, maps, social-media pages, scheduling platforms, or other third-party services.

We do not control the privacy, security, availability, or content practices of independent third parties. Review their privacy notices before providing them with personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy as TradeProList grows, adds services, changes technology providers, enters new locations, or responds to legal and operational developments.

The updated version will be posted on this page with a revised “Last Updated” date. When appropriate, we may provide additional notice by email, account message, website banner, or another reasonable method.

15. Contact Us

Contact TradeProList with questions, complaints, or privacy requests.