Contractor Refund Policy
Eligibility, exclusions, request deadlines, evidence, review, and credit adjustments.
Effective date: July 31, 2026 · Version 2026-07-31-v11. General rule
Membership charges, credit purchases, and accepted lead charges are generally final except where required by law or expressly approved under this policy. TradeProList primarily issues approved lead refunds as account credits rather than cash.
2. Potentially eligible lead-credit adjustments
A lead may qualify for review when the homeowner phone number and email are both materially invalid; the same contractor was charged twice for the same project because of a technical error; the submission is verified as fraudulent or fabricated; the opportunity was clearly assigned to the wrong trade because of a platform error; or the platform deducted an amount different from the price displayed at acceptance.
3. Generally ineligible situations
A refund is generally not available because the homeowner does not answer, responds slowly, changes plans, delays or cancels, already requested other estimates, selects another contractor, rejects the estimate, cannot obtain financing, decides not to proceed, provides a valid but difficult-to-reach contact, or because the contractor later determines the job is undesirable, outside preferred pricing, or unavailable after acceptance.
4. Request timing
Contractors should submit refund requests within seven calendar days after accepting the lead or discovering the claimed error. Delayed requests may be denied when verification is no longer practical.
5. Required information
Requests should identify the project, explain the claimed problem, describe contact attempts, and include relevant screenshots, call records, returned-email notices, or other evidence. Do not submit unnecessary sensitive homeowner information.
6. Review
TradeProList may review platform logs, contact the homeowner, request additional information, detect duplicate submissions, approve a full or partial credit, deny the request, or suspend the review when fraud, abuse, chargeback, or policy violations are suspected.
7. Membership and credit-purchase refunds
Monthly membership charges and prepaid credit purchases are separate from individual lead adjustments and are generally nonrefundable once processed. Canceling stops future renewals but does not automatically refund prior periods or unused credits.
8. Payment disputes and chargebacks
Contractors should contact TradeProList before initiating a payment dispute. A chargeback may result in suspension while the payment and account are reviewed. TradeProList may reverse related credits or transactions when a payment is refunded, reversed, or disputed.
9. Discretion and abuse prevention
Goodwill adjustments do not establish a precedent. Repeated unsupported requests, false claims, manipulation, or abuse may result in denial, loss of refund privileges, suspension, or termination.